These Terms & Conditions apply to pearlexa.lk and purchases made from Pearlexa Pvt Ltd in Sri Lanka. By using the website or placing an order, you agree to these terms together with our Privacy Policy, Delivery Policy, Cancellation Policy, Returns, Replacements & Refunds Policy and applicable product warranty terms.

1. About Pearlexa

Pearlexa Pvt Ltd (Company No. PV 00354432) designs and sells Pearlexa-branded consumer electronics, smart-home products and related services. The Sri Lankan online store currently accepts orders for delivery within Sri Lanka unless otherwise stated. Our registered office is 76/G, 2nd Lane, I. Jothipala Mawatha, Malabe 10115, Western Province, Sri Lanka.

2. Legal and Regulatory Commitment

Pearlexa is committed to conducting its Sri Lankan operations in accordance with applicable Sri Lankan laws and regulatory requirements. Customer-facing practices are further described in our Sri Lanka Legal & Regulatory Commitment. Nothing in these Terms is intended to contract out of a consumer right that cannot lawfully be excluded.

3. Customer Eligibility and Information

You must be legally capable of entering into the purchase. You are responsible for providing accurate, current and complete contact, billing and delivery information. A valid Sri Lankan delivery mobile number may be required for order verification and courier coordination.

4. Product Information and Availability

We take reasonable care to present product specifications, compatibility information, images, stock status and descriptions accurately and in a non-misleading manner. Minor visual differences may occur because of display settings, manufacturing revisions or packaging updates that do not materially change the product. If a material specification or availability issue affects a paid order, Pearlexa will contact the customer and provide an appropriate remedy.

5. Prices, VAT and Delivery Charges

Prices are displayed in Sri Lankan Rupees (LKR) for the Sri Lankan store unless stated otherwise. Pearlexa Pvt Ltd is VAT registered in Sri Lanka (VAT Registration No. 242751230 - 7000). Applicable VAT/taxes, delivery charges and other compulsory amounts are shown or calculated through the purchasing process before the customer confirms payment. The customer will be given an opportunity to review the order and final applicable charges before payment confirmation.

Prices and promotions may change for future orders. A later price change does not alter an accepted order, except where an obvious pricing/system error makes fulfilment impossible or unlawful; in that case Pearlexa will contact the customer and, if a paid order is cancelled, refund the amount due.

6. Orders and Contract Formation

Submitting an order is an offer to purchase. An automated acknowledgement does not necessarily mean the order has been finally accepted. Pearlexa may verify payment, stock, delivery information and fraud/security signals before accepting or dispatching an order. We may decline or cancel an order for legitimate reasons including unavailable stock, obvious pricing/system error, invalid delivery information, payment failure, suspected fraud, legal restrictions or inability to deliver to the supplied address.

If Pearlexa receives valid payment but cannot supply the product, we will contact the customer promptly. Unless the customer voluntarily accepts a suitable alternative, the unfulfilled order will be cancelled and the amount due refunded to the original payment method where technically possible.

7. Payments

Available payment methods are shown at checkout. Card and other supported online payments may be processed securely by PayHere. Pearlexa does not intentionally store complete card numbers, CVV values or online-banking credentials. Payment remains subject to authorization by the relevant payment provider, issuing bank and applicable payment-network rules.

8. Delivery

Orders are delivered according to our Delivery Policy. Pearlexa currently uses Citypak as its principal Sri Lankan delivery partner and may use another reliable logistics provider where required. The delivery service and applicable delivery pricing are presented before transaction confirmation. Delivery estimates are not guaranteed arrival times and may be affected by address accuracy, recipient availability, remote-area routing, public holidays, severe weather, courier disruptions or events beyond reasonable control.

9. Cancellation Before Dispatch

Where reasonably practicable, customers may request cancellation before the order is dispatched. See our Cancellation Policy. Once the parcel has entered the delivery network, cancellation may no longer be practicable.

10. Returns, Replacements and Refunds

Pearlexa does not offer a return or cash refund solely for change of mind after a correctly supplied, defect-free product has been delivered. Genuine problems such as wrong goods, qualifying delivery damage, defects, material misdescription or Pearlexa's inability to fulfil a paid order are handled under our Returns, Replacements & Refunds Policy. Pearlexa generally uses an appropriate repair or replacement first for remediable product faults, while preserving refunds and other remedies where required by law or where Pearlexa cannot reasonably provide the promised goods or remedy.

11. Product Warranty and After-Sales Service

Pearlexa products may carry different express warranty periods, coverage and product-specific conditions. The warranty that applies to a purchase is the warranty stated for that product on the relevant product page, packaging, supplied warranty documentation, invoice/order record or applicable Product Warranty Schedule. Our General Warranty & After-Sales Policy provides the company-wide framework for warranty assessment, service, repair, replacement and customer support. Product-specific warranty terms supplement that general policy and do not remove any consumer right that cannot lawfully be excluded. Customers should retain proof of purchase and, where applicable, the product serial number.

12. Receipts, Records and Tax Documentation

Pearlexa maintains transaction and accounting records as required for its business. Customers receive order/transaction records through the applicable commerce and payment process, and Pearlexa will issue receipts or invoices, including tax documentation where applicable, according to the nature of the transaction and Sri Lankan requirements.

13. Acceptable Website Use

You must not misuse the website, attempt unauthorized access, interfere with security or checkout systems, submit fraudulent orders, introduce malicious code, impersonate another person, or use Pearlexa services for unlawful purposes.

14. Intellectual Property

Pearlexa names, logos, product designs, website content, photographs, software, documentation and other materials are owned by or licensed to Pearlexa and are protected by applicable intellectual-property laws. No right to reproduce, distribute, modify or commercially exploit such material is granted except with written permission or as otherwise permitted by law.

15. Liability and Consumer Protections

To the extent permitted by law, Pearlexa is not responsible for loss caused solely by misuse contrary to product instructions, unauthorized modification, incompatible third-party equipment, external network/service failures, customer-supplied incorrect information or events beyond reasonable control. Nothing in these Terms excludes or limits liability, implied warranty obligations, product-safety duties or consumer remedies where such exclusion or limitation is prohibited by applicable Sri Lankan law.

16. Privacy and Security

Our handling of personal information is described in our Privacy Policy. Customers are responsible for keeping account credentials and verification codes confidential and should contact Pearlexa promptly if unauthorized account or order activity is suspected.

17. Complaints and Dispute Resolution

Please contact Pearlexa first so we can investigate and attempt to resolve a product, order, delivery, refund or warranty concern. If a concern remains unresolved, the customer may seek redress through the Consumer Affairs Authority of Sri Lanka or any other complaint, regulatory or legal remedy available under Sri Lankan law.

18. Changes to These Terms

We may update these Terms & Conditions for future website use or future orders. The current version will be published here with its effective date. The terms applicable to a completed order will not be retrospectively changed to remove rights already accrued to the customer.

19. Governing Law and Contact

These Terms & Conditions are governed by the laws of Sri Lanka. For questions or complaints, contact:

Pearlexa Pvt Ltd
Company No. PV 00354432
VAT Registration No. 242751230 - 7000
76/G, 2nd Lane, I. Jothipala Mawatha,
Malabe 10115, Western Province, Sri Lanka
Phone: +94 70 177 3290
Sales: sales@pearlexa.com
Support: support@pearlexa.com